Do you have any questions about Logbook Suite or problems? On this page we have collected some troubleshootings.
If your questions are not answered here, the support of 2K Yachting will help. You can reach our technical support best if you send an email to: . We respond as quickly as possible, usually within a few hours.
If Logbook Suite should start with a German user interface, simply tap the button Vorgaben in the Logbook Suite Manager and select your desired language from the list.
Via the Update function of the Logbook Suite Manager we provide updates for the different modules and also for the Logbook Suite Manager if required. These updates should always be executed promptly, as they often fix minor bugs.
In order to display the correct version number of the installed modules in the dialog Updates, you should press the Refresh button (top left in the dialog) again.
In some cases, the execution of the automatic updates does not work as smoothly as expected. Please contact us in this case. Please also send us a screenshot of the dialog Update so that we know what you have installed. We will send you instructions for an alternative update procedure as soon as possible.
Updating Logbook Suite 2.4 to a newer version is only possible with the current installer (from your store account) or with an update from the App Store.
Important: Just do the installataion, do not delete any existing data.
In case of problems, always contact our support first before deleting or reinstalling anything.
In this case there is a simple solution:
During the installation of Logbook Suite for Windows all virus scanners must be completely deactivated – even the internal virus scanner of Windows 10/11. Virus scanners change the database files of Logbook Suite during the scan so that they become unusable.
Important note for the simultaneous use of a USB connected NMEA device with Logbook and a navigation software:
With USB connections, in most cases it is not possible to activate devices that are already used by a navigation program also for Logbook, because the navigation programs occupy the port of the device permanently and do not release it for other programs.
To use Logbook Suite on Mac it is important to avoid that the Logbook Suite data folder moved to iCloud Drive. Saving the files automatically in iCloud Drive can cause problems with Logbook Suite – including file corruption. This is because the automatically writing of opened files to the cloud collides with the way database-based applications automatically save the entries.
MacOS Catalina by standard copies the users Documents folder to iCloud Drive. Therefore the data folder “Logbook Suite” is located directly in the top level of the user folder and not inside of the documents folder.
Unfortunately, the plotters from Raymarine, Furuno and Garmin don’t stream the standard NMEA data via the integrated WiFi. The WiFi only sends specially prepared information for the own-brand apps in a vendor-proprietary, non-public data format. Unfortunately the manufactureres are not interested in releasing the interface for use by third-party software.
This is why you need to have installed a NMEA multiplexer with WiFi function in your ship network to access the NMEA data from any other device or application—even if you use a plotter with wireless LAN function.
Proceed as follows if you have a time zone change during an overnight trip:
Sailing east with change of time zone or change to summer time — increase the time zone by 1:
This case is quite simple.
Sailing west with change of time zone or change to winter time — decrease the time zone by 1:
When using functions that access GPS or NMEA data, we strongly recommend that you first use the NMEA test function to check whether the connection is still working after every interruption in data reception (for example, even after an anchor break). This avoids incorrect or incomplete entries.
Interruptions in data retrieval can lead to old data being received on the first retrieval or the connection first having to be reactivated. With GPS mice in particular, it often happens that they first deliver data that was still buffered in the device after the interruption.
The NMEA test function can be found in the gear button menu when the view Logbook is active.
If no data or incorrect data is still received after a few attempts, the GPS device probably needs to be restarted. In the case of a GPS mouse, unplug the device and plug it in again. Then wait at least 2 minutes before testing again.
In any case, do not start Auto-NMEA until the test has been successful.
In Logbook, the Auto NMEA function records the current position every 2 minutes and also calculates the distance traveled since the last saved position.
If the option Distance (Log) from log instrument is deactivated in the dialog Defaults, GPS/NMEA or if no log value is contained in the NMEA data, Logbook determines the value for the Log field from these partial distances.
This value is usually much more accurate than the value from the ship’s log.
Incorrect settings in dialog Default, GPS/NMEA can cause that no data transfer is possible or that it takes a long time until the data are entered in Logbook.
Therefore in the dialog Default, GPS/NMEA only the options for the data that really can be received should be enabled. Otherwise Logbook will wait for unavailable data until the timeout.
This applies particullary to the option iPad Pressure, which should be activated only if the iPad has an integrated barometer. In the app LogbookNMEA connect, which is used for the data retrieval, you also need to setup and activated the source iPad barometer in addition to the source for receiving the navigation data.
We recommend to use the option Use time from iPad only if the NMEA data source of the ship network does not provide a reliable UTC value.
With USB connections, in most cases it is not possible to activate devices that are already used by a navigation program also for Logbook, because the navigation programs occupy the port of the device permanently and do not release it for other programs.
When Logbook is opened, the system checks whether the motor operation is set to “finished” for each completed day. If not, an error message is displayed.
For a correct evaluation, you should check and correct the entries for the listed days.
Proceed as follows to complete the missing entry:
If the engine button is displayed in blue:
If the motor button is displayed in gray:
If the Auto NMEA function has not received any usable data during a data retrieval, a red message including an error number is displayed.
The cause of the error is usually the GPS signal or the GPS source itself.
This means the type number of the error:
T1 = no data
T2 = Position error — deviation too large (the position is too far away from the previous one)
T3 = no complete position (e.g. only LAT and no LON)
Several media outlets have recently reported massive GPS disruptions, particularly in the Baltic Sea and the eastern Mediterranean. This is presumably caused by targeted interference (GPS jamming) in connection with the war in Ukraine.
If you are traveling in this area and frequently receive the red error message while using the Auto NMEA, this GPS jamming may be the reason. This is because Logbook compares the positions with each data recording and reports an Auto NMEA error if they are too far apart. Incorrect positions are no longer used. <br>
If the GPS error is only temporary (as we have mostly seen with the errors reported by our customers in the past year), this also has no influence on your logbook entries.
See also (unfortunately only in German):
https://skipper.adac.de/gps-stoerungen-im-ostseeraum-und-mittelmeer/
What often helps with problems with the iPad is a deep restart of the device. Unfortunately, unlike the PC, the iPad is not completely restarted even when a system update is performed, which means that data and settings accumulate and can lead to problems.
If you don’t know how to categorize your iPad here: just try it out, nothing can happen. You can tell that it is working because the apple will appear at some point. Do not select the slider that may appear in between.
Please note that on Windows computers you only can make entries in database software from accounts with administrator’s right. Therefore it is necessary that you install Logbook Suite with an account with all administrator privileges.
Nevertheless, with some Windows installations the administrator account hasn’t got all rights that are required for the use of a database software. This is particularly the case for computers with additional accounts. You may recognize that every time Logbook Suite is started, a message is shown, that an update of the data files has been executed, even when nothing has been updated.
In this case there is a rather simple solution:
Occasionally it can happen that an internal update of a module does not go through. There is a simple solution for this:
In order for Logbook will be able to receive GPS data on the iPad, you need to have activated the Location Services for Logbook Suite and for LogbookNMEA connect in the Settings app of the iOS.
To transfer navigation data from the iPad’s built-in GPS or from an NMEA data source, you need our free iPad app LogbookNMEA connect. This app establishes the connection between Logbook and the GPS or the instruments.
Please note, before you can receive data, you need to setup the appropriate data source in LogbookNMEA connect. For more information, read the Logbook manual.
While Logbook is in demo mode and there are less then five days in the logbook, you can test the NMEA feature for PC and iPad. We strongly recommend to test the NMEA connection between Logbook and your equipment before purchasing the PC NMEA License.
The connection should work with all NMEA and GPS devices that are connected to the PC using USB, Bluetooth or WiFi. Nevertheless there could be some devices on the market that are not compatible with Logbook.
We are very grateful for any feedback – regardless of whether the connection is working or not!
While Logbook is in demo mode and there are less then five days in the logbook, you can also test the Logbook NMEA function for iPad. Once you have created more than five days, the feature is only available if you have entered a NMEA serial number for iPad.
The following list shows the hardware, for which the app provides preset configurations.
If you want to use a hardware that is not listed, please contact our support.
Our NMEA function for iPad uses the app LogbookNMEA connect, which has been developed exclusively for Logbook, to connect Logbook to NMEA data sources. LogbookNMEA connect offers pre configured settings for the following devices or connections.
Internal
WiFi
You can also connect other devices via LogbookNMEA connect with Logbook, if you know the configuration settings which are used to connect your iPad to your GPS/NMEA device.
We have tested some WiFi multiplexers in practice and can give you a very special recommendation here:
Small, easy to install and fully compatible with Logbook:
the NMEA 2000 WiFi Gateway YDWG-02 von Yacht Devices.
The device is less than 6 cm long and has a diameter of only 20 mm. Technical information can be found here:
http://www.yachtd.com/products/wifi_gateway.html.
From now on you can also buy this gateway directly from us in our online shop:
https://shop.2k-yachting.de/hardware/yacht-devices/yacht-devices-nmea2000-wifi-gateway-ydwg-02.
The selling price is 249,00 €. We deliver free of shipping costs.
We also have had great experiences with the GoFree Wifi‑1 Modul from Navico (Simrad, B&G, Lowrance) during our tests. This is available in nearly every well sorted ship supply store.
Please also note the tip on setting up the GoFree connection.
Bitte beachte auch den Hinweis für die Einrichtung der GoFree-Verbindung.
The LogbookNMEA connect iPad app offers the predefined Yacht Devices source for the YDWG. However, this source only works if the YDWG is used in access mode, i.e. with its own WLAN.
If the YDWG is configured so that it is part of an onboard WLAN (client mode, see the YDWG manual), a separate source must be set up. Proceed as follows:
With the latest iOS updates, the Bonjour protocol, which is used for the automatic detection of GoFree, has been updated several times. However, since GoFree still uses an old version of the protocol, the interface is no longer recognized correctly.
This can be remedied by manually setting up the source. Proceed as follows:
The Logbook Suite communication app LogbookNMEA connect from version 2.3 on can detect and ignore errors in the NMEA data so that the data is passed to Logbook without errors. This is especially helpful when using the Auto NMEA function, because NMEA data errors could lead to aborts of the data transfer to Logbook.
If there are still aborts during the data recording with LogbookNMEA connect 2.3, you can use the option Validate (in the settings of your source) to activate a second step of error correction.
If you already own a PC license for Logbook for Mac or Windows, you can simply download the new version of Logbook Suite for your operating system from your 2K Yachting Shop account without filling out the download form again.
To download the installer from your shop account select at “Instant downloads” the download button that is displayed next to your Logbook PC license. All other download buttons do not have an installer because they are valid for all platforms.
Just ignore the version number that is displayed in your account! For all versions of Logbook the download button is linked to the latest installer of Logbook Suite. All updates are for free.
The update for iPad can be loaded from the Apple App Store as usal.
When installing Logbook Suite 2.5 your data files from older versions of Logbook Suite are automatically updated. However, the automatic update affects only files with default file names in the default data folder, other files need to be updated manually to version 2.5.
If you have already used an older version of Logbook (Logbook version 2.0 or newer) or Logbook Suite, you can open your files from Logbook and the Add-ons created in the older version of the software also with Logbook Suite 2.5. But the file will only provide the functions of the original version of the program.
After installing Logbok Suite 2.5 you can import your old data files into Logbook Suite so all the new features will be available.
The following instructions explain all the necessary steps on the PC or the iPad.5
If you want to update older data files (Logbook minimum version 2.0, Add-ons all versions) to the current version of Logbook Suite, you can do this very easily using the automatic updating function.
A step-by-step instruction for a manual updating is provided in User Manual Logbook Suite Basics.
Using the button Import data from 3.7 and older from the menu of the button More… of the Logbook Suite Manager you can perform an automated update of your data from older versions (Logbook minimum version 2.0, Add-ons all versions) to the current verion of Logbook Suite. Please note that all files should not use the standard file name and should be closed while performing the update.
Because of the file system on the iPad, the update must be executed one by one for each file.
A step-by-step instruction for a manual updating is provided in User Manual Logbook Suite Basics.
Logbook Suite is constantly being developed and improved. We provide updates for download via the Update function in the Logbook Suite Manager as soon as they are available.
The update updates the current module file to the latest version. During the update process, Logbook Suite always saves a backup of the last version before the update.
We strongly advise you to carry out the offered updates as soon as possible.
If you are using an older version and have problems with the file, you can download the new version from our website into Logbook Suite by clicking the Update button in the Logbook Suite Manager and update your current file automatically. The Update dialog will always show you the versions you are using and the latest available versions.
Version | Change |
---|---|
6.8.3 | Fixed problem where an internal window was displayed at startup |
6.8.2 | • Fixed problem with sending the support mail without a supported mail program • Optimization for Windows: internal windows are no longer visible (especially affects data recording) • Fixed bug that some of the newer settings were not applied during the update • A last entry is now possible when exiting Logbook while data collection is running |
6.8.1 | • Fixed errors in the calculation of Speed and automatic correction of existing data with errors • Various small corrections and additional functions for the correct evaluation of incorrect NMEA data |
6.8.0 | • Optimization of various Auto-NMEA functions and automatic entries • Optimization of the overnight journey with change of time zone |
6.7.6 | • Correction of an error that could occur in certain cases when sailing overnight • User guidance for changing the time zone • Automatic repair of incorrect removals from 6.7.4 |
6.7.5 | back to 6.7.3, due to an error in the calculation of the distance, the next update will also automatically correct all incorrect distances — no manual correction of the values required |
6.7.4 | • Error fixed if the user has switched to another day while an auto NMEA entry is being created • Motors tab: Sum of times under list added |
6.7.3 | • Error fixed when sailing overnight with Auto-NMEA setting off engine for 2 engines • Default setting for first log value (0 or last log) when starting Auto NMEA if log value is calculated automatically • Various minor corrections |
6.7.1, 6.7.2 | PC Auto-NMEA: occasional error with motor speed fixed if 2 motor active but only motor 1 in operation |
6.7.0 | • Search function for any time periods incl. evaluation • Optimization import of serial numbers during update • Auto-NMEA: Error fixed that end break was not recognized correctly |
6.6.7 | • Fixed bug that motor on entries were created every 2 minutes during overnight trips • Motor buttons: — improved behavior — Black labeling indicates activation — Entries carried over from the previous entry under “Sail|Engine” are removed so that changed settings can be entered • With the automatic entry for start/stop, the breaks are also recorded on the Breaks card • Sail and engine distance are now also calculated correctly when the engine is running • Auto NMEA end entry: Engine off is recorded correctly |
6.6.6 | • Optimization sail/engine transfer from previous entry • Support mail is sent directly from Logbook if no compatible mail program is set up • Various small improvements |
6.6.5 | • Auto-NMEA: Option “Use values Sail|Motor from previous entry” only affects sail positions, not engine speed •Various small improvements |
6.6.4 | Fixed issue with manual retrieval of GPS/NMEA data |
6.6.3 | Further improvements in the evaluation of incorrect or incomplete NMEA data |
6.6.2 | • Fixed problem that buttons are sometimes grayed out • NMEA PC: Optimized data evaluation for GPS mice, as these often provide incorrect data at the beginning of the data retrieval • NMEA PC: incomplete wind data no longer leads to incorrect wind directions, but is ignored completely |
6.6.1 | PC: NMEA settings are displayed correctly again |
6.6.0 | • NMEA PC: Data retrieval without LogbookNMEAconnect.fmp12 • Improved error handling Auto-NMEA • Preferences dialog with separate maps for NMEA settings and Auto-NMEA • Messages for NMEA test |
6.5.3, 6.5.4 | Auto-NMEA PC: Calculation of wind data further optimised |
6.5.2 | • Auto-NMEA: Entry for motor on/off — text also contains number of switched motor • Auto-NMEA PC: Further special case for barometer data taken into account • Auto-NMEA PC: Improved readout of temperature and humidity • iPad: Error fixed for water temperature • Various minor corrections/optimizations |
6.5.1 | • PC: Calculation of wind data optimized • Various small improvements |
6.5.0 | • Entry for motor on/off via motor speed • Workaround for reading out faulty weather data |
6.4.1 | • Auto-NMEA PC: Support for additional • Overnight drive Auto-NMEA: Engine off is now set correctly • Various small internal improvements |
6.4.0 | • Function for testing the recording of NMEA data without creating an entry • License limited to 30 days possible |
6.3.1 | NMEA PC: Improvement in reading out barometer data |
6.3.0 | • New language: Spanish • Transfer of serial numbers to new file optimized • iOS on Mac is recognized, license for Mac applied |
- Office Mode | - Office Mode |
---|---|
- Subsequent evaluation of downloaded data if this was not carried out automatically | - Subsequent evaluation of downloaded data if this was not carried out automatically |
2.5.7 | • Extended SYNC dialog • Display during SYNC if downloaded data has not yet been evaluated • Function to later evaluate data that has been downloaded from the SYNC server but not fully evaluated • Office mode for SYNC: Settings for cases where devices are located in the office and on the ship, but entries are only to be made on the ship |
2.5.6 | Improvements in the management of version numbers Saves considerable working memory |
2.5.5 | Improvements in the management of licenses and version numbers |
2.5.4 | In case of display problems on older iPads, the module name is displayed instead of the module icons |
2.5.3 | Update for LogbookNMEAconnect removed |
2.5.1., 2.5.2 | Bugfix version numbers |
2.5.0 | • New language: Spanish • NeW Add-on Provisions |
Biography | |
2.5.0 | New language: Spanish |
BoardCash | |
4.0.1 | Fixed an error when creating the personal expenses |
4.0.0 | Changed calculation methods for private purchases and for expenses that do not involve the entire crew, improved — without virtual deposits. “Personal” shows the actual expenses incurred for each person. |
3.7.1 | • New function for importing categories from another BoardCash file (Communication menu) • Fixed small bugs in the iPhone layout • Title of the delete dialog corrected • Incorrect texts in Dutch and Swedish corrected |
3.7.0 | New language: Spanish |
Budget | |
1.5.0 | New language: Spanish |
1.4.4 | Module now starts faster |
Crew | |
2.2.7/2.2.8 | Improved correction of errors with instruction items |
First-Aid Kit | |
2.5.0 | New language: Spanish |
Inventory | |
2.6.3 | • New field Note with search function • Incorrect texts in Dutch and Swedish corrected |
2.6.2 | Fixed an error when synchronizing text with quotation marks |
2.6.1 | • Bugfix for price and unit • Optimization for PDF with Windows 11 |
2.6.0 | • New language: Spanish • New function: Import of all lists |
Maintenance | |
2.4.1 | • Duplicate job: all dates are now deleted • Incorrect texts in Dutch and Swedish corrected |
2.4.0 | New language: Spanish |
Provisions | |
1.1.0 | • New language: Spanish • Daily planning: delete several items and entire recipes • Restrict the selection of articles to favorites • Favorites can be edited for articles and defined during selection |
Scheduler | |
3.5.1 | Fixed a problem when displaying the timeline under Windows 11 and iPadOS 17.5 |
SYNC | |
2.5.4 | Manger 2.5.7 required! • Office Mode • Subsequent evaluation of downloaded data if this was not carried out automatically |
2.5.3 | Synchronisation now also works across time zones |
2.5.2 | Various small improvements |
2.5.1 | Fixed an error when synchronizing text with quotation marks |
2.5.0 | New language: Spanish |
Load your free Demo Version for Mac or Windows
Load your free Demo Version from the Apple App Store
Load your free Demo Version from the Apple App Store
Load your free Demo Version from the Apple App Store
Load our app for the NMEA connection of Logbook and Logbook Lite from the Apple App Store (free of charge)
Download our detailed manuals to Logbook Suite, Logbook, Logbook Lite and the Add-ons