Ser­vice client
Ques­ti­ons and Ans­wers to Logbook Suite

Service client – Questions and Answers to Logbook Suite

Sujets de cette page

Do you have any ques­ti­ons about Logbook Suite or pro­blems? On this page we have collec­ted some troubleshootings.

If your ques­ti­ons are not ans­we­red here, the sup­port of 2K Yach­t­ing will help. You can reach our tech­ni­cal sup­port best if you send an email to: 

Si Logbook Suite doit démar­rer avec une inter­face uti­li­sa­teur en alle­mand, il suffit de tou­cher le bouton Vor­ga­ben dans le Mana­ger de Logbook Suite et de sélec­tion­ner la langue sou­hai­tée dans la liste.

Remarque importante concernant nos mises à jour internes

Via la fonc­tion de Mise à jour du Logbook Suite Mana­ger, nous four­nis­sons des mises à jour pour les dif­férents modu­les et éga­le­ment pour le Logbook Suite Mana­ger si néces­saire. Ces mises à jour doiv­ent tou­jours être exé­cu­tées rapi­de­ment, car elles cor­ri­gent sou­vent des bogues mineurs.

Dans cer­tains cas, l’exé­cu­tion des mises à jour auto­ma­ti­ques ne fonc­tionne pas aussi bien que prévu. Cela peut être dû, par exemple, à une con­ne­xion Inter­net peu stable. Dans ce cas, vous pouvez éga­le­ment pro­cé­der comme suit :

  1. Si vous sou­hai­tez éga­le­ment mettre à jour le ges­ti­onn­aire, vous pouvez télé­char­ger le fichier actuel sur votre appa­reil via ce lien : https://2k-yachting.de/Download/logbook_suite_23/Logbook-Manager.fmp12.
  2. Quit­tez Logbook Suite et copiez ce fichier dans le dos­sier de don­nées de Logbook Suite. Le fichier exi­s­tant avec le même nom doit être rem­placé. (Sur Mac, le dos­sier de don­nées est le dos­sier “<Mon lecteur>/Utilisateurs/<Mon nom d’utilisateur>/Logbook Suite” et sous Win­dows, le dos­sier “c:\Logbook Suite”.)
  3. Démar­rez main­ten­ant Logbook Suite et char­gez de nou­veaux fichiers vides pour les modu­les que vous voulez mettre à jour en uti­li­sant la fonc­tion du ges­ti­onn­aire Char­ger un nou­veau fichier vierge.
  4. Impor­tez vos don­nées depuis les sau­vegar­des créées pen­dant le télé­char­ge­ment dans les nou­veaux fichiers de module. La sau­vegarde con­tient la date du télé­char­ge­ment et les termes “sau­vegarde” et “télé­char­ge­ment”. Chaque module offre une fonc­tion dans le menu com­mu­ni­ca­tion pour importer les don­nées d’un fichier complet.

Veuil­lez éga­le­ment noter que lors de la réin­stal­la­tion de Logbook Suite, toutes les mises à jour publiées depuis la sortie de cette ver­sion doiv­ent être exé­cu­tées à nouveau.

En cas de pro­blème, con­ta­c­tez tou­jours notre sup­port avant de sup­pri­mer ou de réin­stal­ler quoi que ce soit.

Remarque importante pour iOS 15

Si, sous iOS 15, il y a un pro­blème avec la con­sul­ta­tion des don­nées via l’ap­p­li­ca­tion LogbookNMEA et que l’on ne peut pas reve­nir auto­ma­ti­que­ment à Logbook, il est pos­si­ble d’u­ti­li­ser les deux app­li­ca­ti­ons en mode écran par­tagé. Pour cela, il est pré­fé­ra­ble de rédu­ire au maxi­mum la fenêtre de LogbookNMEA.


L’err­eur est due à l’en­vi­ron­ne­ment de déve­lo­p­pe­ment uti­lisé pour Logbook Suite. Nous espé­rons qu’une mise à jour de celui-ci sera bien­tôt dis­po­nible, afin que nous puis­si­ons éga­le­ment actua­li­ser Logbook Suite et mettre à dis­po­si­tion une mise à jour dans l’App Store. D’ici là, nous vous prions de faire preuve de pati­ence et de compréhension.

Important note about the update of the app LogbookNMEA connect (iPad)

Occa­sio­nally it can happen that the App LogbookNMEA con­nect does not work cor­rectly after an update. The solu­tion is quite simple:

  1. Write down your set­tings (sources) in LogbookNMEA con­nect.
  2. Delete the app com­ple­tely from your iPad.
  3. Reload the app from the App Store.
  4. Set up the sources again.

Now LogbookNMEA con­nect should work as usual.

Important note about the installation of Logbook Suite for Windows

During the instal­la­tion of Logbook Suite for Win­dows all virus scan­ners must be com­ple­tely deac­ti­va­ted – even the inter­nal virus scan­ner of Win­dows 10. Virus scan­ners change the data­base files of Logbook Suite during the scan so that they become unusable.

Important note for Logbook Suite on Mac

To use Logbook Suite on Mac it is important to avoid that the Logbook Suite data folder moved to iCloud Drive. Saving the files auto­ma­ti­cally in iCloud Drive can cause pro­blems with Logbook Suite – inclu­ding file cor­rup­tion. This is because the auto­ma­ti­cally wri­ting of opened files to the cloud col­li­des with the way data­base-based app­li­ca­ti­ons auto­ma­ti­cally save the ent­ries.
MacOS Cata­lina by stan­dard copies the users Docu­ments folder to iCloud Drive. The­re­fore star­ting with Logbook Suite 2.1 the data folder “Logbook Suite” is loca­ted directly in the top level of the user folder and no more inside of the docu­ments folder.
With the update to Logbook Suite 2.1 respec­tively Logbook Suite 2.2 your data folder is auto­ma­ti­cally moved to the new location.

Logbook Suite: Installation

Note for the installation of Logbook Suite for Windows

Please note that on Win­dows com­pu­ters you only can make ent­ries in data­base soft­ware from accounts with administrator’s right. The­re­fore it is necessary that you install Logbook Suite with an account with all admi­nis­tra­tor pri­vi­le­ges. Nevertheless, with some Win­dows instal­la­ti­ons the admi­nis­tra­tor account hasn’t got all rights that are requi­red for the use of a data­base soft­ware. This is par­ti­cu­larly the case for com­pu­ters with addi­tio­nal accounts. You may reco­gnize that every time Logbook Suite is star­ted, a mes­sage is shown, that an update of the data files has been exe­cu­ted, even when not­hing has been updated. In this case there is a rather simple solution: 
  • Start Logbook Suite using the con­text menu of the pro­gram and select “Run as administrator”.
  • Alter­na­tively you can set up the link to the pro­gram Logbook Suite thus the soft­ware auto­ma­ti­cally gets always the admi­nis­tra­tor pri­vi­le­ges. In the con­text menu choose the entry “Pro­per­ties”, click the “Short­cut” tab, then on “Advan­ced” and acti­vate the “Run as Admi­nis­tra­tor” check box. To finish click OK.
  • In some cases, in addi­tion to the step above the access rights of the data­ba­ses con­tai­ned in the pro­gram folder of Logbook Suite (the files with exten­sion fmp12) need to be manu­ally chan­ged to full access.
  • If the access rights of the data­base files in the pro­gram folder were not cor­rect, you should also check the access rights of the files in the data folder of Logbook Suite (the folder “Logbook Suite” is in the top level of your boot drive). Cor­rect the access rights of this files if necessary, too. Remove all backup files which have been crea­ted during your attemps to start Logbook Suite.

Receiving GPS data on iPad

In order for Logbook will be able to receive GPS data on the iPad, you need to have acti­va­ted the Loca­tion Ser­vices for Logbook Suite and for LogbookNMEA con­nect in the Set­tings app of the iOS.

To trans­fer navi­ga­tion data from the iPad’s built-in GPS or from an NMEA data source, you need our free iPad app LogbookNMEA con­nect. This app estab­lis­hes the con­nec­tion bet­ween Logbook and the GPS or the instruments.

Please note, before you can receive data, you need to setup the appro­priate data source in LogbookNMEA con­nect. For more infor­ma­tion, read the Logbook manual.

System preferences

Mac: macOS 10.13 and newer
Win­dows: Window 7 SP1 Professional/Ultimate, 8.1 Standard/Pro, 10 Pro/Enterprise
iPad: iOS 12.2 and newer, mini­mum 1.5 GB free memory
iPhone: iOS 13.2 and newer, mini­mum 1.5 GB free memory

Current version numbers of Logbook and the Add-ons

If you are using an older ver­sion and have pro­blems with the file, you can down­load the new ver­sion from our web­site into Logbook Suite by cli­cking the Update button in the Logbook Suite Mana­ger and update your cur­rent file auto­ma­ti­cally. The Update dialog will always show you the ver­si­ons you are using and the latest avail­able versions. 
VersionChange
Logbook
6.1.0• Sur PC : le texte peut désormais être formaté individuellement via le nouveau menu Format (sur iPad, cela était déjà possible via les fonctions du menu contextuel du texte de iOS).
• Amélioration du fonctionnement de la boîte de dialogue Équipage lors de la sélection des personnes d'un voyage ou d'une trajet.
• En cas d'erreur de saisie des numéros de série, des conseils détaillés sont désormais fournis.
6.0.5
6.0.6		• Optimisation de l'évaluation des très anciens numéros de série
• Correction d'une erreur d'affichage dans le dialogue Crew
• Les impressions/PDF sur l'iPad affichent désormais la date de fin correcte sur la page de titre
6.0.4• Correction d'un bug qui ne reconnaissait pas l'activation de la fonction NMEA automatique
• Optimisation de la fonction Auto-NMEA sur le PC
6.0.3Correction d'un bug dans la fonction Auto-NMEA sur le PC
6.0.2Correction d'une erreur lors de l'évaluation des numéros de série
6.0.0• Nouvelle licence Pro
• Dark Mode avec vue de dialogue
• Les entrées de navigation en début/fin de journée sans valeur de log ne sont pas prises en compte dans les calculs.
• Amélioration de la fonction de recherche
• Amélioration de la prise en compte de différents territoires
• Création de données d'assistance possible même sans connexion e-mail
Logbook Suite Manager
2.3.3Correction d'une erreur lors de l'évaluation des numéros de série
2.3.1
2.3.2		• Correction d'une erreur dans la position des boutons
• L'affichage des mises à jour fonctionne désormais correctement
2.3.0• Prise en charge de Logbook Pro
• Texte rouge sur les boutons lorsque de nouvelles mises à jour ou informations sont disponibles
LogbookNMEAconnect
1.11.2Optimisation de la récupération des données lors des connexions USB et Bluetooth
1.11.1Optimisation de la fonction Auto-NMEA sur le PC
1.11.0Prise en charge de Logbook Pro
Logbook Lite
1.0.4• Dans les vues Livre de bord, Types et Synthèse, tous les temps totaux de la carte Temps et le temps de fonctionnement du moteur calculé à partir des horamètre moteur sont désormais affichés.
• Les icônes de ces temps ont été standardisées dans toutes les vues.
Biography
2.3.2iOS : Les impressions PDF en plusieurs parties sont fusionnées en un seul PDF
BoardCash
3.3.2Correction d'une erreur qui pouvait se produire lors de l'importation des catégories
Budget
1.1.1Correction d'une erreur qui pouvait se produire lors de l'importation des catégories
Crew
2.1.4Various minor bug fixes
First-Aid Kit
2.3.2Correction d'une erreur concernant le marqueur de stock dans les mises en page d'impression.
Inventory
2.3.1Nouveau champ "Prix"
Maintenance
2.2.3Correction d'un bogue qui pouvait entraîner des plantages lors de l'impression sous macOS Monterey.
Scheduler
3.2.2Update procedure improved
SYNC
2.2.3Diverses corrections de bogues mineurs
WorldEnsigns
2.2.8Fixed a bug with the position of the capital of Myanmar

Mise à jour de Logbook Suite 2.3

Com­ment instal­ler Logbook Suite 2.3 et Logbook 6.0

  1. Com­men­cez par mettre à jour le Logbook Suite Mana­ger à la ver­sion 2.3.0 (en uti­li­sant la fonc­tion “Mettre à jour “du manager). 
  2. Ensuite, le Logbook Suite Mana­ger pro­po­sera la mise à jour de Logbook vers la ver­sion 6.0 avec les nou­vel­les fonc­tion­nali­tés Pro.

Update to Logbook Suite 2.2

Download the update for existing Logbook licenses

If you already own a PC license for Logbook for Mac or Win­dows, you can simply down­load the new ver­sion Logbook Suite 2.2 for your ope­ra­ting system from your 2K Yach­t­ing Shop account without fil­ling out the down­load form again.

To down­load the instal­ler from your shop account select at “Instant down­loads” the down­load button that is dis­played next to your Logbook PC license. All other down­load but­tons do not have an instal­ler because they are valid for all plat­forms.
Just ignore the ver­sion number that is dis­played in your account! For all ver­si­ons of Logbook the down­load button is linked to the instal­ler of Logbook Suite 2.2. All updates are for free.

The update for iPad can be loaded from the Apple App Store as usal.

Update existing data files to Logbook Suite 2.2

When instal­ling Logbook Suite 2.2 your data files from older ver­si­ons of Logbook Suite are auto­ma­ti­cally updated. Howe­ver, the auto­ma­tic update affects only files with default file names in the default data folder, other files need to be updated manu­ally to ver­sion 2.2.

If you have already used an older ver­sion of Logbook (Logbook ver­sion 2.0 or newer) or Logbook Suite, you can open your files from Logbook and the Add-ons crea­ted in the older ver­sion of the soft­ware also with Logbook Suite 2.2. But the file will only pro­vide the func­tions of the ori­gi­nal ver­sion of the program.

After instal­ling Logbok Suite 2.2 you can import your old data files into Logbook Suite so all the new fea­tures will be available. 

The fol­lowing inst­ruc­tions exp­lain all the necessary steps on the PC or the iPad.

Automatic update of older data files on PC

If you want to update older data files (Logbook mini­mum ver­sion 2.0, Add-ons all ver­si­ons) to Logbook Suite 2.1, you can do this very easily using the auto­ma­tic updating function.

  • Copy your data files from older ver­si­ons into a folder. All files need to use the stan­dard file names and the exten­sion .fmp12. If necessary, you should edit the file names using the Finder or the Explo­rer before star­ting the func­tion. Please note that all files need to be closed when per­forming the update.
  • In Logbook Suite Mana­ger choose the button More… and then the button Import data from 3.7 or older.
  • When you have sele­ce­ted your folder the update pro­cess is star­ted. After a few secu­rity messages, the data from the old ver­si­ons are impor­ted into the files of Logbook Suite 2.1.

A step-by-step inst­ruc­tion for a manual updating is pro­vi­ded in User Manual Logbook Suite Basics.

Automatic update to Logbook Suite on iPad

Using the button Import data from 3.7 and older from the menu of the button More… of the Logbook Suite Mana­ger you can per­form an auto­ma­ted update of your data from older ver­si­ons (Logbook mini­mum ver­sion 2.0, Add-ons all ver­si­ons) to Logbook Suite 2.2. Please note that all files should not use the stan­dard file name and should be closed while per­forming the update.

  1. Copy the old data file to Logbook Suite 2.2.
  2. In the Logbook Suite Mana­ger tap the button More… and then the button Import data from 3.7 and older.
  3. In the popo­ver choose from the first list which module you want to update.
  4. Then select from the second list the file con­tai­ning the data to be impor­ted from. The list con­tains all files stored in Logbook Suite except the default files.
  5. Tap­ping the button Update starts the import pro­cess of the data.

Because of the file system on the iPad, the update must be exe­cu­ted one by one for each file. 
A step-by-step inst­ruc­tion for a manual updating is pro­vi­ded in User Manual Logbook Suite Basics.

Logbook: NMEA function

Test your NMEA connection with Logbook on PC

While Logbook is in demo mode and there are less then five days in the logbook, you can test the NMEA fea­ture for PC and iPad. We stron­gly recom­mend to test the NMEA con­nec­tion bet­ween Logbook and your equip­ment before purcha­sing the PC NMEA License. The con­nec­tion should work with all NMEA and GPS devices that are con­nec­ted to the PC using USB, Bluetooth or WiFi. Nevertheless there could be some devices on the market that are not com­pa­ti­ble with Logbook.

We are very gra­te­ful for any feed­back – regard­less of whe­ther the con­nec­tion is working or not!

Test your NMEA connection with Logbook on the iPad

While Logbook is in demo mode and there are less then five days in the logbook, you can also test the Logbook NMEA func­tion for iPad. Once you have crea­ted more than five days, the fea­ture is only avail­able if you have ent­e­red a NMEA serial number for iPad. Please note that LogbookNMEA con­nect ver­sion 2.3.4 is requi­red for the new engine data collec­tion in Logbook 5.2. The fol­lowing list shows the hard­ware, for which the app pro­vi­des preset con­fi­gu­ra­ti­ons.
If you want to use a hard­ware that is not listed, please con­tact our support. 

List of Devices supported in NMEA function for iOS

Our NMEA func­tion for iPad uses the app LogbookNMEA con­nect, which has been deve­lo­ped exclu­si­vely for Logbook, to con­nect Logbook to NMEA data sources. LogbookNMEA con­nect offers pre con­fi­gu­red set­tings for the fol­lowing devices or con­nec­tions. Inter­nal
  • iPad Baro­me­ter
  • iPad GPS

WiFi

  • Acti­sense NGT‑1 (IP)
  • Acti­sende W2K‑1
  • Astra­Yacht
  • Bon­jour
  • comar i300W/i320W
  • comar NMEA-2-Wifi
  • Digi­tal Yacht (Nav­Link 2, TCP, UDP)
  • DMK Box (NMEA 0183 & NMEA 2000)
  • DY: iAIS / WLN10
  • EKI-1351
  • Expe­di­tion
  • ezTCP CSW-H80
  • GMM (NMEA 0183, NMEA 2000)
  • GoFree™, GoFree™ Bonjour
  • iMux (AdHoc) & iMux / eMux (DHCP)
  • nke NMEA Wifi Interface
  • NMEA over IP
  • NME­Aconnect Server
  • NMEA­re­mote Server
  • Pilot­Tech — AIS Pilot Plug WiFi
  • Quark-elec
  • RedBox
  • Sail­mon
  • SeaM­ate Ch.1, SeaM­ate Ch.2
  • SeaSmart.NET (NMEA 0183, NMEA 2000)
  • Ship­Mo­dul MiniPlex-2Wi
  • Ship­Mo­dul MiniPlex-3Wi(-N2K)
  • SignalK
  • SignalK (NMA 0183)
  • vYacht
  • XB 8000 / Watch Mate Vision
  • Yacht Devices
  • Yacht Devices — YDWG-02 (N2k)
  • Yakker

You can also con­nect other devices via LogbookNMEA con­nect with Logbook, if you know the con­fi­gu­ra­tion set­tings which are used to con­nect your iPad to your GPS/NMEA device.

Hardware tip for NMEA connection of Logbook

We have tested some WiFi mul­ti­ple­xers in prac­tice and can give you a very spe­cial recom­men­da­tion here:

Small, easy to install and fully com­pa­ti­ble with Logbook:
the NMEA 2000 WiFi Gate­way YDWG-02 von Yacht Devices.
The device is less than 6 cm long and has a dia­me­ter of only 20 mm. Tech­ni­cal infor­ma­tion can be found here:
http://www.yachtd.com/products/wifi_gateway.html.

From now on you can also buy this gate­way directly from us in our online shop:
https://shop.2k-yachting.de/hardware/yacht-devices/yacht-devices-nmea2000-wifi-gateway-ydwg-02.
The sel­ling price is 189,00 €. We deli­ver free of ship­ping costs.

We also have had great expe­ri­en­ces with the GoFree Wifi‑1 Modul from Navico (Simrad, B&G, Lowrance) during our tests. This is avail­able in nearly every well sorted ship supply store.

Please also note the tip on set­ting up the GoFree con­nec­tion. 

Troubleshooting: NMEA data retrieval does not work or is too slow

Incor­rect set­tings in dialog Default, GPS/NMEA can cause that no data trans­fer is pos­si­ble or that it takes a long time until the data are ent­e­red in Logbook. The­re­fore in the dialog Default, GPS/NMEA only the opti­ons for the data that really can be recei­ved should be enab­led. Other­wise Logbook will wait for unavail­able data until the time­out. This app­lies par­ti­cul­lary to the option iPad Pres­sure, which should be acti­va­ted only if the iPad has an inte­gra­ted baro­me­ter. In the app LogbookNMEA con­nect, which is used for the data retrie­val, you also need to setup and acti­va­ted the source iPad baro­me­ter in addi­tion to the source for recei­ving the navi­ga­tion data. We recom­mend to use the option Use time from iPad only if the NMEA data source of the ship net­work does not pro­vide a reli­able UTC value. 

Troubleshooting: Aborts of NMEA data recording via Auto NMEA (iPad)

The Logbook Suite com­mu­ni­ca­tion app LogbookNMEA con­nect from ver­sion 2.3 on can detect and ignore errors in the NMEA data so that the data is passed to Logbook without errors. This is espe­cially hel­pful when using the Auto NMEA func­tion, because NMEA data errors could lead to aborts of the data trans­fer to Logbook.

If there are still aborts during the data record­ing with LogbookNMEA con­nect 2.3, you can use the option Vali­date (in the set­tings of your source) to acti­vate a second step of error correction.

Tip: Setting up the GoFree connection in the app LogbookNMEA connect

With the latest iOS updates, the Bon­jour pro­to­col, which is used for the auto­ma­tic detec­tion of GoFree, has been updated several times. Howe­ver, since GoFree still uses an old ver­sion of the pro­to­col, the inter­face is no longer reco­gni­zed correctly.

This can be reme­died by manu­ally set­ting up the source. Pro­ceed as follows:

  1. On your plot­ter go to the plot­ter con­fi­gu­ra­tion page. Look for the IP of the plot­ter, which is also dis­played here. Write this down.
  2. Open the app LogbookNMEA con­nect and choose Source, Edit, Add source.
  3. Choose NMEA over IP.
  4. Make the fol­lowing settings.
    • Pro­to­col: TCP
    • Host: IP of your plot­ter (it is shown on the info screen of your plotter)
    • Port: 10110
  5. In the top you can give this source a name, for example GoFree manu­ally.
  6. If you now acti­vate the source, data should be dis­played in the blue field.

Important note for owners of chartplotters with WiFi

Unfor­tu­n­a­tely, the plot­ters from Ray­marine, Furuno and Garmin don’t stream the stan­dard NMEA data via the inte­gra­ted WiFi. The WiFi only sends spe­cially pre­pa­red infor­ma­tion for the own-brand apps in a vendor-pro­prie­tary, non-public data format. Unfor­tu­n­a­tely the manu­fac­ture­res are not inte­res­ted in releasing the inter­face for use by third-party software. 

This is why you need to have instal­led a NMEA mul­ti­ple­xer with WiFi func­tion in your ship net­work to access the NMEA data from any other device or application—even if you use a plot­ter with wire­less LAN function.

Obtenez vos licences 
Sujets de cette page

Logbook Suite pour PC

Téléchargez votre Démonstration gratuite pour Mac ou Windows

Logbook Suite pour iPad

Téléchargez votre Démonstration gratuite depuis l'App Store Apple

Logbook Suite PhoneTools
pour iPhone

Téléchargez votre Démonstration gratuite depuis l'App Store Apple

Logbook Lite
pour iPhone

Téléchargez votre Démonstration gratuite depuis l'App Store Apple

LogbookNMEA connect

Téléchargez notre application pour connecter Logbook et Logbook Lite à votre bateau, en NMEA, depuis l'App Store Apple (Gratuit)

Manuels utilisateur

Téléchargez nos manuels utilisateur détaillés pour Logbook Suite, Logbook, Logbook Lite et les Add-ons

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